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SERVPRO of Northeast Tucson provides a variety of services and within those services we come across different challenges. We recently had to provide mitigation services in a home that was a little too crowded with miscellaneous items. In order to continue with the mitigation, we had to carefully move a lot of the homeowners’ items and boxes around to locate the source of the leak. Once the leak was located, we were able to work from there. When we encounter a home with this much clutter, we take into consideration of the customers comfortability with having technicians over. Our training department make sure that our technicians continue to respect the homeowner and their belongings while restoring the home. There is no job to big or small for SERVPRO of Northeast Tucson to handle. Should you be in need of our services, give our offices a call with any questions to schedule a site inspection! 520-760-9352
The Construction Experience
Our Construction Experience
We recently had the pleasure to share our construction experience with Tom Walker, the SERVPRO Reconstruction Specialist and dear friend.
In this podcast, we were able to briefly discuss what obstacles we face and the pros and cons while working with third party programs.
We have been doing construction for 10 years now and every year is another set of new procedures and guidelines from different insurances and programs. How do we keep up with multiple programs? The SERVPRO of Northeast Tucson, Oro Valley, and Marana East office staff are more than qualified to handle every new guideline. Restoration Manager is a very complex program that allows us to oversee and monitor the KPIs ( Key Performance Indicators ), and ensure that they are being met. With this CRM, every project can be up to date.
Most of our construction projects come from homes that have had water damage but were restored by SERVPRO. Once the mitigation has been taken care of, we are able to send the repairs estimator to prepare his quote and findings to the adjuster. He reviews his estimator's guidelines for the individual insurance carriers and submits the estimate. This normally takes no more than 3 days.
The obstacles we face when submitting these estimates mainly come from waiting for the approvals. Once the estimate has been submitted, it goes through at least 2 reviewers: the insurance carrier's adjuster and the program's estimate reviewer. As the volume of projects come in, more and more jobs are placed on a queue for review. The best practice for this is to do consistent follow ups.
As soon as the estimates received approval, we are able to proceed with repairs. Having Restoration Manager allows us to communicate with the customers directly by sending an email or text with the information.
When the construction has been completed, the real challenge then comes forth. Collections. It is a lengthy process to review a billing package. From reviewing the documents to justifying line items with the progress pictures.
While we have all the tools and resources to perform, nothing can really take the place of our hard working staff. We appreciate all they do for this company and how much it has grown because of their dedication and love for this industry.
Construction is definitely a needed service once the home has been mitigated and dried. Nothing really says "Like it never even happened," until the repairs have actually been completed and the homeowners are able to finally return to their actual home. Our experience here at SERVPRO of Northeast Tucson, Oro Valley, and Marana East has been an honor to provide that relief to our customers.
The Right Tool on the Job!
One of our most essential tools we use here at SERVPRO® of Northeast Tucson is our moisture meters. The moisture meters allow the technicians to identify not only areas that contain moisture but also how much moisture the material has build up. It measures moisture content of building materials such as roofing, siding, insulation, drywall, plaster, wood, tile, and fiberglass. While there are a variety of moisture meters that SERVPRO® of Northeast Tucson uses, we will talk about the thermal moisture meter.
The thermal moisture meter will categorize these different levels of moisture by color. In the picture displayed, you can see a small rainbow of colors that range from yellow to purple. The proper way to read this meter evaluates the temperature of the surfaces by identifying the color displayed on the screen to a level of moisture. Wet surfaces are usually colder than the surfaces nearby and displays a darker color. The drier areas are usually yellow or light orange.
Our project manager and technicians are trained to utilize this tool to provide customers with the most accurate information and properly handle the situation.
Should you have any concerns about possible water damage in your home due to a leak or any other service we provide such as Fire, Mold, Biohazard Cleaning, and more feel free to give SERVPRO® of Northeast Tucson a call at 520-760-9352 !
What to do this summer?
Every family typically takes some summertime vacation to the beach or anyplace out of town, but as this year continues to get more complicated, the options of those luxuries unfortunately become less and less.
This year Rob and Leslie decided to do the nature route and go to Flagstaff and have a look around. They stayed in a quaint B&B just a few blocks north of Downtown Flagstaff. While many activities were closed and restaurants had seating at 50% they had to be a little more open to trying new things. They went hiking along the Buffalo Trail and then ventured to Walnut Canyon where an ancient Native American Civilization from 1200 A.D. lived. The hike was exhilarating! The views were outstanding! An easy 3.5 hours of road trip and full day of hiking and wandering really made their day.
This pandemic can hold you hostage or it can open your mind to try and enjoy new things. Make it a point to make the most of this time and venture off and see the beauty of Northern Arizona and Southern Arizona. There are so many creative things we can do to get out and about while staying safe! It is a matter of perspective. Do you want to just live life or enjoy the one life you have? Choose life and experience something different and new every day.
We at SERVPRO of Northeast Tucson and Oro Valley Marana East wish you a safe rest of the summer!!!
Congratulations Rob and Leslie Siegler!
You have been more than just owners of this company. Leaders, teachers, encouragers, and especially friends. We thank you!
Few words from Rob:
"20 years! What happened? In a flash, twenty years have gone and passed! Older, I begin to think, should I have pursued something else? I have had the pleasure to meet many people on my journey of life. Some famous people, some people who think they are famous, and a whole lot of ordinary people with extraordinary stories!!! The best part of this journey is watching the growth of our franchise, from my garage to present. What I am most proud of is the impact we have had on the lives of our employees! I have worked numerous hurricanes from Sandy to Harvey, wildfires in California and a dam break in Boulder, Colorado. This has been the most challenging career path I could have chosen, and I would not change a thing!! I have no regret!! This has been one heck of a ride!! I look forward to 20 more years of fun in the sun of Tucson, Arizona!!!"
First Time Working From Home
Working from Home
Like every other company out there, SERVPRO of Northeast Tucson and Oro Valley / Marana East has been fortunate to have employees set up and ready to work from home during this COVID-19 quarantine madness. This is both an accommodation and a challenge. Coming from a person who has never had to claim a section of the house as an office, I must say that it takes a lot of discipline to stay motivated.
One of the tips I received from one of my coworkers who has been working remotely for over 5 years is to have a designated workspace. Does not have to specifically be a room. A simple corner in the living room or dining area works best if you do not have a complete room. Avoid areas like your bedroom since you do not want to wake up to your company phone ringing and your computer staring at you while you sleep. The reason why is to have that separation of worlds and staying in the mentality of "I'm at work now" and not the "I'm cozy at home".
Not only is designating your work area important but also organizing your space to stay focused. There is no greater time killer than distraction. Now that everything is pretty much online, it is more tempting to check our social media and personal work. DO NOT DO IT! 1 Facebook minute turns into 30 minutes in real time. Be sure to place your phone aside and anything that is not work related. Of course distractions vary for everyone but as long as you make it a point to have your work space and time respected, these distractions can be minimal.
Taking breaks are important but do not let your snack or lunch break turn into 3 episodes of Designated Survivor on Netflix. True Story by the way... 5-15 minute breaks every hour should be enough to step away from the screen and step back into reality. Get a snack, walk outside, breathe in the fresh air, check your Tik Tok, make a Tik Tok, or anything that can make you smile. We are not robots so let us not act like them.
Now is the chance to mentally be your own supervisor and be accountable for yourself. Not having the supervision of your boss hovering over you or an officer manager giving you instructions and follow ups is another reason we lose motivation but again, it's a discipline to mentally put yourself in the state as if you were in the office. Staying organized and creating an agenda allows you to stay busy and focused.
Congratulations to those who have been doing this longer than most of us now-a-days! We are learning everyday how to be the best contractors for you during these times. Not only to provide customer and quality services at your home but also through the phone.