Recent Posts

Tips to Prevent Kitchen Fire in Tucson

12/1/2020 (Permalink)

women in kitchen with fire When fire strikes, trust SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley/Marana East understands that cooking equipment is a leading cause of fire damage and fire injuries in your Tucson home.

To help prevent fire damage, SERVPRO of Northeast Tucson and SERVPRO of Oro Valley/Marana East shares these tips. They make more sense than not cooking at home.

  • Many kitchen items can catch fire, including: dish towels, oven mitts, recipes, wooden tools, and loose clothing
  • Never operate the stove or oven when you are tired or have been drinking alcohol
  • If you are frying, broiling, grilling, or boiling food, stay in the kitchen. If you leave, even for a short time, turn off the heat
  • Keep flammable items at least three feet from the stove top
  • Do not allow children within two to four feet of the stove or oven
  • If you must leave the house while cooking of any kind, turn off the heat sources

Remember that fire is fast. If you cannot contain a fire immediately, leave and bring everyone with you. Call 9-1-1 from outside your Tucson home.

SERVPRO of Northeast Tucson and SERVPRO of Oro Valley/Marana East reminds you that fire prevention is the best strategy against fire damage. 

SERVPRO® of Northeast Tucson and SERVPRO® of Oro Valley /Marana East is Independently Owned and Operated.


Thunderstorm preparedness in Tucson

12/1/2020 (Permalink)

Lighting striking through the sky When lightning strikes, call SERVPRO of Northeast Tucson and SERVPRO of Oro Valley /Marana East

Thunderstorms are beautiful, but they can also be dangerous. They can cause severe damage to
your home and property in Tucson. Thunderstorms include lightning and can:

  • Include winds over 50 MPH
  •  Create hail
  • Cause flash floods
  • Cause tornadoes

In most places, a thunderstorm can happen at any time of the year and at any time of the day.
SERVPRO of Northeast Tucson and SERVPRO® of Oro Valley /Marana East knows you cannot prevent a thunderstorm, but you can prepare:

  • Know the risk for thunderstorms in Tucson
  • Sign up for your community’s warning system
  • Cut down or trim trees that may fall on your home or office
  • Install surge protectors, lightning rods, or a lightning protection system

SERVPRO of Northeast Tucson and SERVPRO® of Oro Valley /Marana East repeats the warning, “When thunder roars, go indoors”. You don’t
have to wait for the thunder. If there is a thunderstorm warning, go inside. Once there:

  • Unplug appliances
  • Do not use landline phones in office or home
  • Pay attention to alerts and warnings
    If you can’t get inside a building:
  • If you are swimming or in a boat, get to land immediately. Find shelter
  • If you are in a car, don’t touch anything metal
  • “Turn around. Don’t Drown. '' Avoid flooded roads. 6 inches of moving water can knock
    you down. One foot of moving water can sweep away your car.

A lightning strike during a thunderstorm can leave a wake of destruction in its path. This can
range from minor electrical issues to fire damage. Lightning is also a major cause of injury or
death from weather-related dangers. Most people survive being hit by lightning, but they often
have long-term problems.

SERVPRO® of Northeast Tucson and SERVPRO® of Oro Valley /Marana East is Independently Owned and Operated.

Crime Scene in Tucson?

11/28/2020 (Permalink)

A technician dressed in protective gear and face mask is sectioning off an area with crime scene tape. We are restoration specialists Redington residents count on.

Crime Scene Cleanup

Although SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East is known primarily for fire and water damage restoration, we offer many specialized cleaning services to our community. Safe and necessary biohazard cleanup and removal is one valuable service we offer in Tucson. Our technicians have the experience, training, and protective gear and equipment necessary to thoroughly clean, disinfect, and sanitize areas affected by crime scenes and accidents. Often these scenes leave behind blood and other biohazard contaminants that can compromise your health. Our technicians are on call 24 hours a day and typically can be on site within four hours of the call. We will always treat your property, and everyone involved with the greatest respect when dealing with these kinds of scenarios.

After the police complete the investigation our job begins. Some of the services we offer are:

  • Fingerprint powder and evidence-gathering chemicals
  • Tear gas and pepper spray residues
  • Fire extinguisher residue
  • Blood, bodily fluids, and tissue remnants

Call Us!

If you find yourself in need of help with an accident cleanup or another biohazard cleaning service, SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East is on call and ready to assist you. Tucson residents know they can rely on our discretion and empathy during challenging times. We’ll clean and restore your property, “Like it never even happened.” Call us today at 520-760-9352.

SERVPRO® of Northeast Tucson and

SERVPRO® of Oro Valley /Marana East is Independently Owned and Operated.

Preventative Maintenance Cleaning Services in Redington Ranch?

11/23/2020 (Permalink)

A modern, black and chrome office chair sits on sparkling clean black and grey carpeting. Tucson relies on our commercial cleaning services to keep their office looking

Beyond routine cleaning services

Did you know that SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East offers a wide range of commercial cleaning services to the Reddington Ranch business community? These services go beyond the scope of a routine janitorial service to keep your offices and commercial businesses looking their best.

Unlike a regular cleaning service, our restoration technicians have the training, experience and equipment necessary to deep clean your business from top to bottom. We can locate and neutralize offensive odors, deep clean carpets, drapes, blinds, and upholstery to keep them looking their best and protecting your investment.

When cleaning carpets and upholstery, we will use some or all of the following cleaning methods:

  • Bonnet Cleaning: A less aggressive method for short piled carpets.
  • Hot Water Extraction: A deeper cleaning method for all carpet types.
  • Deluxe Precondition and Rinse: Helps restore deeply soiled areas.
  • Showcase Premier Cleaning: The most thorough cleaning method in the industry.
  • Dry Cleaning: When color-fastness is an issue.

Call Us!

SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East has been providing commercial cleaning services in your area for years and we are ready to assist you with all of your cleanup and restoration needs. The Redington Ranch business community knows they can rely on our commercial cleaning services to keep their properties looking their best. Call us today at 520-760-9352.

SERVPRO® of Northeast Tucson and

SERVPRO® of Oro Valley /Marana East is Independently Owned and Operated.

Thanksgiving Day Fire in Mt Lemmon?

11/23/2020 (Permalink)

A turkey and all the fixings are laid out, ready to be cooked on Thanksgiving Day. We are fire restoration specialists in Tucson!

Thanksgiving Day Fiasco

Even though things can get hectic on Thanksgiving Day, it’s nice to gather with family and loved ones. Everyone ends up in the kitchen, and we all have a good time telling stories and walking down memory lane. We especially like to retell the story about the time grandma’s oven mitt caught on fire and almost burnt down the house! It’s a funny story now, but it was a fiasco when it happened!

SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East has been responding to fire damage emergencies in Mt. Lemmon for years and sees firsthand the damage that even a small kitchen fire can cause. Our technicians are highly trained and are on call 24 hours a day to assist you.

Here are some cooking safety tips from the National Fire Protection Association to keep you and your family safe this holiday season:

  • Stay in the kitchen when you are cooking on the stove top to keep an eye on the food.
  • Stay in the home when cooking your turkey and check on it frequently.
  • Keep children away from the stove. The stove will be hot, and kids should stay three feet away.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy, or coffee could cause serious burns.

When you have a fire damage emergency, SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East is Here to Help.® Call us today at 520-760-9352.

SERVPRO® of Northeast Tucson and

SERVPRO® of Oro Valley /Marana East is Independently Owned and Operated.

Mold Infestation in Willow Canyon?

11/18/2020 (Permalink)

A close up of colorful mold growing in a petri dish is shown. We are mold remediation specialists in Tucson.

Oh no, mold!

According to an article published by Virginia State University, mold is a fungus that thrives on various damp and other decaying organic matter. Mold spores are always present in the atmosphere and are floating around, waiting for the optimum environment to land and spread. Optimum environments for mold to spread are any moist place. Mold gather their food from dead organic matter, like leaves, cardboard boxes, logs, paper napkins, carpet, clothing, etc.

SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East has years of experience mitigating mold damage in the Willow Canyon area. Our team of Certified Applied Microbial Remediation Technicians understand how quickly mold can spread and know the best way to remove these colonies from your property. Because mold is always present in the atmosphere, it can never be completely eradicated, but it can be remediated. Here are some more mold facts from our website:

  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Call Us

SERVPRO® of Northeast Tucson and SERVPRO of Oro Valley/Marana East has the experience and training to safely remediate mold in your home or commercial business in Willow Canyon. Call us today at 520-760-9352.

SERVPRO® of Northeast Tucson and

SERVPRO® of Oro Valley/Marana East is Independently Owned and Operated.

Hoarding Situation

10/21/2020 (Permalink)

Hoarding Situation

SERVPRO of Northeast Tucson provides a variety of services and within those services we come across different challenges. We recently had to provide mitigation services in a home that was a little too crowded with miscellaneous items. In order to continue with the mitigation, we had to carefully move a lot of the homeowners’ items and boxes around to locate the source of the leak. Once the leak was located, we were able to work from there. When we encounter a home with this much clutter, we take into consideration of the customers comfortability with having technicians over. Our training department make sure that our technicians continue to respect the homeowner and their belongings while restoring the home. There is no job to big or small for SERVPRO of Northeast Tucson to handle. Should you be in need of our services, give our offices a call with any questions to schedule a site inspection! 520-760-9352

The Construction Experience

10/13/2020 (Permalink)

Our Construction Experience 

We recently had the pleasure to share our construction experience with Tom Walker, the SERVPRO Reconstruction Specialist and dear friend.

In this podcast, we were able to briefly discuss what obstacles we face and the pros and cons while working with third party programs.

We have been doing construction for 10 years now and every year is another set of new procedures and guidelines from different insurances and programs. How do we keep up with multiple programs? The SERVPRO of Northeast Tucson, Oro Valley, and Marana East office staff are more than qualified to handle every new guideline. Restoration Manager is a very complex program that allows us to oversee and monitor the KPIs ( Key Performance Indicators ), and ensure that they are being met. With this CRM, every project can be up to date. 

Most of our construction projects come from homes that have had water damage but were restored by SERVPRO. Once the mitigation has been taken care of, we are able to send the repairs estimator to prepare his quote and findings to the adjuster. He reviews his estimator's guidelines for the individual insurance carriers and submits the estimate. This normally takes no more than 3 days. 

The obstacles we face when submitting these estimates mainly come from waiting for the approvals. Once the estimate has been submitted, it goes through at least 2 reviewers: the insurance carrier's adjuster and the program's estimate reviewer. As the volume of projects come in, more and more jobs are placed on a queue for review. The best practice for this is to do consistent follow ups. 

As soon as the estimates received approval, we are able to proceed with repairs. Having Restoration Manager allows us to communicate with the customers directly by sending an email or text with the information. 

When the construction has been completed, the real challenge then comes forth. Collections. It is a lengthy process to review a billing package. From reviewing the documents to justifying line items with the progress pictures. 

While we have all the tools and resources to perform, nothing can really take the place of our hard working staff. We appreciate all they do for this company and how much it has grown because of their dedication and love for this industry. 

Construction is definitely a needed service once the home has been mitigated and dried. Nothing really says "Like it never even happened," until the repairs have actually been completed and the homeowners are able to finally return to their actual home. Our experience here at SERVPRO of Northeast Tucson, Oro Valley, and Marana East has been an honor to provide that relief to our customers. 

Rocky Point the Arizona Beach

9/29/2020 (Permalink)

Me at the beach Me at the Beach

This past weekend I defied the lockdown and ventured south of the border to Puerto Penasco Mexico, aka Rocky Point!!!!  There we encountered great weather, great food, and of course just happy locals.  We did have to practice social distancing as Mexico could never handle a Covid-19 outbreak.  All the tourists were agreeable and you can tell everyone just wanted to have a good time and forget about all the stresses of family and work back home in Arizona.  Rocky Point has always been my reset button!  You can never stay stressed on a beach!  If you are stressed you might want to venture south of the border!        

The Right Tool on the Job!

9/23/2020 (Permalink)

Moisture Meters

One of our most essential tools we use here at SERVPRO® of Northeast Tucson is our moisture meters. The moisture meters allow the technicians to identify not only areas that contain moisture but also how much moisture the material has build up. It measures moisture content of building materials such as roofing, siding, insulation, drywall, plaster, wood, tile, and fiberglass. While there are a variety of moisture meters that SERVPRO® of Northeast Tucson uses, we will talk about the thermal moisture meter.

The thermal moisture meter will categorize these different levels of moisture by color. In the picture displayed, you can see a small rainbow of colors that range from yellow to purple. The proper way to read this meter evaluates the temperature of the surfaces by identifying the color displayed on the screen to a level of moisture. Wet surfaces are usually colder than the surfaces nearby and displays a darker color. The drier areas are usually yellow or light orange.

Our project manager and technicians are trained to utilize this tool to provide customers with the most accurate information and properly handle the situation.

Should you have any concerns about possible water damage in your home due to a leak or any other service we provide such as Fire, Mold, Biohazard Cleaning, and more feel free to give SERVPRO® of Northeast Tucson a call at 520-760-9352 !